Technical support and feedback

AVEVA provides several ways to report issues and provide feedback on AVEVA Adapters.

Technical support

For technical assistance with AVEVA Adapters, contact AVEVA Technical Support through the AVEVA Customer Portal. We can help you identify the problem, provide workarounds and address any concerns you may have. Remote access to your facilities may be necessary during the session.

Note: You must have an account set up in the AVEVA Customer Portal before you can open a case.

Alternatively, call AVEVA Technical Support at +1 510-297-5828.

When you contact AVEVA Technical Support, be prepared to provide this information:

• Product name, version, and build numbers

• Details about your computer platform (CPU type, operating system, and version number)

• Time that the difficulty started

• Log files at that time

• Details of any environment changes prior to the start of the issue

• Summary of the issue, including any relevant log files during the time the issue occurred

Product feedback

To submit product feedback for AVEVA Adapters, visit the AVEVA Adapters feedback page. The product team at AVEVA regularly monitors the page.

Documentation feedback

To submit documentation feedback for AVEVA Adapters, send an email to documentation@aveva.com. Be sure to include the following information with your feedback:

• Product name and version

• Documentation topic URL

• Details of the suggestion or error

The technical documentation team will review and address your feedback in future documentation updates.