Technical support and other resources

For technical assistance, contact AVEVA Technical Support at +1 510-297-5828 or through the OSIsoft Customer Portal Contact Us page. The Contact Us page offers additional contact options for customers outside of the United States.

When you contact OSIsoft Technical Support, be prepared to provide this information:

• Product name, version, and build numbers

• Details about your computer platform (CPU type, operating system, and version number)

• Time that the difficulty started

• Log files at that time

• Details of any environment changes prior to the start of the issue

• Summary of the issue, including any relevant log files during the time the issue occurred

To ask questions of others who use OSIsoft software, join the OSIsoft user community, PI Square. Members of the community can request advice and share ideas about the PI System. The PI Developers Club space within PI Square offers resources to help you with the programming and integration of OSIsoft products.