Verify the PI to CONNECT Agent is running and registered

As a first step in troubleshooting, check that the PI to CONNECT Agent Windows service is running on the machine where the agent is installed. You also should confirm the agent is registered in CONNECT. For a new installation, the PI to CONNECT Agent service will not be running and registered until the PI to CONNECT Agent Configuration Utility is completed.

1. On the computer where the agent is installed, open the Microsoft Management Console (MMC) snap-in for Services.

   Tip: Enter services.msc in Windows search to locate the application.

2. In the Services window, find the PI to CONNECT Agent service and verify that the status is Running, then close the window.

   

3. In the CONNECT portal navigation rail, select Data connections. Then select PI to CONNECT agents.

4. Select the agent.

5. On the Details side sheet, verify that Registered appears next to Agent Status.

   

   Note: The PI to CONNECT Agent Configuration Utility also displays agent status. For a list of states and descriptions that explain why an agent may not be running, see Run the PI to CONNECT Agent Configuration Utility.