Technical Support

For technical assistance with PI interfaces, contact OSIsoft Technical Support through the MyOSIsoft Customer Portal. We can help you identify the problem, provide workarounds and address any concerns you may have. Remote access to your facilities may be necessary during the session.

Note: You must have an account set up in the MyOSIsoft Customer Portal before you can open a case. If you do not have a portal account, see How to Get a Login to OSIsoft Customer Portal.

Alternatively, call OSIsoft Technical Support at +1 510-297-5828.

When you contact OSIsoft Technical Support, be prepared to provide this information:

• Product name, version, and build numbers

• Details about your computer platform (CPU type, operating system, and version number)

• Time that the difficulty started

• Log files at that time

• Details of any environment changes prior to the start of the issue

• Summary of the issue, including any relevant log files during the time the issue occurred