Error opening synchronization file

Message

Sun Jun 29 17:18:51 2008 PI Eight Track 1 2>WARNING> Failover Warning: Error = 64 Unable to open Failover Control File '\\georgiaking\GeorgiaKingStorage\Eight\PIEightTrack_eight_1.dat' The interface will not be able to change state if PI is not available

Cause

This message will be seen when the interface is unable to open the failover synchronization file. The interface failover will continue to operate correctly as long as communication to the PI Server is not interrupted. If communication to PI is interrupted while one or both interfaces cannot access the synchronization file, the interfaces will remain in the state they were in at the time of the second failure, so the primary interface will remain primary and the backup interface will remain backup.

Resolution

Ensure the account the interface is running under has read and write permissions for the folder and file. The log on as property of the Windows service may need to be set to an account that has permissions for the folder and file.