Troubleshoot a failed PI mapping

If you encounter an error message and the PI to CONNECT Agent Configuration Utility crashes after an attempt to create or edit a PI mapping, follow these steps to troubleshoot and correct the issue:

1. Take one of the following steps:

   1. Reinstall the PI to CONNECT Agent with a service account that has access to the configured Data Archive.

   2. Add a different Data Archive that the service account has permission to access.

2. Relaunch the PI to CONNECT Agent Configuration Utility: Select Start > PI to CONNECT Agent Configuration Utility.

3. Successfully connect and authenticate to CONNECT data services.

4. In the PI to CONNECT Agent Configuration Utility, select the pencil icon to the right of PI Mapping.

5. Follow the steps in the Create a PI mapping section to add a PI mapping.

6. After adding the PI mapping, save your changes.