Configure escalations for notification rules

An escalation team is an ordered collection of delivery endpoints or groups. Notification messages are sent sequentially to the members of escalation teams until the event frame matching the notification rule is acknowledged or closed. You can set up an escalation structure to ensure that the right people are notified with the right information, and in the right order.

Subscribe an escalation team to send notification messages sequentially to a group of contacts. For more information on creating an escalation team, see Create an escalation team in Manage contacts.