Map an incident type to role

You can map a role to an incident and set the escalation levels.

To map a role to an incident type:

1. Select Add New.

2. Select System from the drop-down list.

3. Select Incident Type from the drop-down list.

4. Select the Initial Role Notified from the drop-down list.

5. Add Response Duration for Escalation 1.

6. Select Role Notified in Escalation 1 from the drop-down list.

7. Add Response Duration for Escalation 2.

8. Select Role Notified in Escalation 2 from the drop-down list.

   Note: An escalation is triggered to the next level upon time lapse, depending on the response duration and role selected.

9. Select + icon.

   The Save option appears.

10. Select Save.