Logs

The CONNECT data services logs contain troubleshooting information, including messages about tenant-related activity, errors, and system messages.

By default, logs report on activities that occurred within the past month. Logs are purged after 90 days.

However, to prevent performance degradation due to overlogging, only the last 100,000 logs are available for download in any one namespace. Log events over 100,000 are retained in the underlying data store for 90 days but must be retrieved manually, which may require a support request.

To download a tenant log in a .csv file

Note: Retrieving CONNECT data services logs using the procedure below requires tenant administrator privileges.

1. In the left pane, select Support > Logs.

2. (Optional) To view logs by namespace, select the Namespace option.

3. (Optional) To filter logs, complete the following fields, and then select Apply Filters:

   • Start – Enter the start date and time of messages to include.

   • End – Enter the end date and time of messages to include.

   • Severity – Select the severity of messages to include.

   • Source – Select the sources of messages to include.

4. To download the logs, select Download Logs.

   The .csv log file is downloaded to your computer.