Switch users in AIM

The objective is to enhance the functionality of the products using AIM by allowing operators to seamlessly switch users. If there is an attempt to log in as a new user that fails, the current user should remain logged in to ensure continuous access to their product. This approach ensures uninterrupted access to their product, preventing unintended logouts during user-switching attempts.

The products using AIM allows switching from the current user to a new user by logging out the current user first and then logging in with the new user. If this process fails, the application can still use the cached information.

Note: Although the previous user can still access the application after a new user tries to login unsuccessfully, Single Sign-On functionality with other AVEVA applications on the same system will not be available until a successful login occurs.

Below are the defined scenarios and their outcomes for user experience of switching user accounts: 

1. Successful switch

   • Description: 

     • User chooses to switch user. 

     • New user login is successful. 

   • Outcome:

     • New user becomes an active user for application and SSO. 

     • Original user is logged out. 

2. Unsuccessful switch (New user login fails): 

   • Description: 

     • User chooses to switch user. 

     • New user login fails. 

   • Outcome: 

     • If token is valid, original user remains logged in. 

     • No active SSO session.

3. New user lacks permissions: 

   • Description: 

     • User successfully logs into AVEVA Connect but lacks permissions. 

   • Outcome: 

     • Treated as successful login and the new login will be added to SSO with the user credentials.

4. Switch cancelled: 

   • Description: 

     • User starts to switch user but cancels the operation. 

   • Outcome: 

     • Original user remains logged in with cached tokens. 

     • It might not have active SSO session if the logout was completed. 

Switch to another user in WindowViewer

5. In WindowViewer, go to Special > Security > Log On. You are prompted to authenticate with AVEVA Identity Manager.

6. Enter the second user name and select Next.

7. In the Password field enter the password and select Sign in.

8. The access level and the operator ID will be updated accordingly.

Note: If the second user access fails the first user will remain logged-in.