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Acknowledge alarms

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  • Last UpdatedJul 19, 2024
  • 2 minute read

You can configure the Alarm Control to require an alarm to be acknowledged even if the condition causing the alarm has passed. This ensures that an operator is aware of events that caused a temporary alarm state, but have returned to normal. You acknowledge alarms at run time using a shortcut menu or by script methods.

You can acknowledge alarm records directly from the Alarm Control. You can acknowledge:

  • One or more selected alarms

  • All alarms, including alarms not visible due to the limited space of the Alarm Control

  • All visible alarms

  • All alarms with common values, such as provider names, group names, priority ranges, and tag names. You can simplify alarm acknowledgement for the operator by using methods in scripting. For more information, see the Ack.All() method.

    Note: When the Alarm Client Control is in the Recent Alarms and Events mode, the displayed alarms cannot be acknowledged.

To acknowledge selected alarms using the Alarm Control grid

  1. Select one or more alarms in alarm state.

  2. Right-click on an alarm shown in the Alarm Control and click Ack Selected.

    If no default acknowledgement statement is configured for the Alarm Control, the Ack Comment dialog box appears.

  3. Type an alarm acknowledgement comment and click OK.

To acknowledge other alarms using the Alarm Control grid

  1. Select one or more alarms in alarm state.

  2. Right-click the Alarm Control grid, point to Ack Others, and click one of the following:

    • Ack All to acknowledge all alarms in alarm state

    • Ack Visible to acknowledge all visible alarms

    • Ack Selected Group to acknowledge alarms with the same provider names and group names of one or more selected alarms in alarm state.

    • Ack Selected Tag to acknowledge alarms with the same provider names, group names, and tag names within the priority ranges of one or more selected alarms in alarm state.

    • Ack Selected Priority to acknowledge alarms with the same provider names, group names, and within the priority ranges of one or more selected alarms in alarm state.

  3. If no default acknowledgement statement is configured for the Alarm Control, the Ack Comment dialog box appears.

  4. Type an alarm acknowledgement comment and click OK.

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