View Quality dashboard

To view Quality dashboard, do one of the following:

• From the Navigation menu, select App Home>Quality.

• Select Quality from the Navigation bar at the bottom of the Main View.

  The Quality dashboard opens.

  

The dashboard displays:

• Overall quality/customer satisfaction and customer satisfaction score with segregated feedback.

• Compliance with regulatory STD with recall rate and legal rate.

• Delivery status within time units and out of time units.

• Graphical representation: feedback received, defect/return rate, top five warranty claim products, cost of poor quality, and top five downtime, trends for supplier defect rates for the year.

• Hover of the category of Consumer Complaints to view the percentage of complaints received under each category.

• Select the product (Milk, Butter, Cheese, Ice Cream, Yogurt, Cream and Spare) to view the details about the rating received by the consumers.

  

• On selecting Personal Health under Business Unit drop down, data for the Top 7 Product's Rating and Top 5 Warranty Claim Product tile changes. For Personal Health, the top products are hair care products, fitness trackers, dietary supplements and fitness equipment.