Troubleshooting errors
- Last UpdatedNov 10, 2025
- 2 minute read
If you encounter any of the given error messages when you configure the AVEVA BI Gateway model, follow the solution described in the table below:
|
Error type |
Possible cause |
Solution |
|---|---|---|
|
Unable to rename a data source, dimension, or measure. |
The new name does not comply with the naming convention for the data source, dimension, or measure. |
Provide a name that complies with the naming convention for the respective objects. |
|
The respective editors are open. |
Close the respective editors. |
|
|
The data source, dimension, or measure is in a deployed state. |
Undeploy the data source, dimension, or measure. |
|
|
Unable to delete a data source, dimension, or measure. |
The respective editors are open. |
Close the respective editors. |
|
The data source, dimension, or measure is in a deployed state. |
Undeploy the data source, dimension, or measure. |
|
|
Data collection from a data source has stopped. |
Data source is undeployed. |
Deploy the data source. |
|
The data source server is unavailable due to connection failure, or the data source server is not running. |
Be sure that the data source connection information is correct, and the data source server is running. |
|
|
The dimension or measure is renamed in the AVEVA BI Gateway model, but not in the datastore. |
The dimension or measure is not redeployed. |
Redeploy the dimension or measure. The dimension or measure name is renamed in the datastore only after redeploying. |
|
The state of a dimension is changed to "Warning" or "Pending Changes." |
The schema of an associated data source is refreshed and changed. |
Redeploy the dimension. |
|
An associated data source is deleted. |
Redeploy the dimension. |
|
|
The dimension configuration is modified. |
Redeploy the dimension. |
|
|
The state of a measure is changed to "Warning" or "Pending Changes." |
The schema of an associated data source is refreshed and changed. |
Redeploy the measure. |
|
An associated data source is deleted. |
Redeploy the measure. |
|
|
An associated dimension is renamed or deleted, or the dimension configuration is modified. |
Redeploy the measure. |
|
|
The measure configuration is modified. |
Redeploy the measure. |
|
|
Unable to test the connection or retrieve schema from a data source. |
The data source server is unavailable due to incorrect connection information, or the data source server is not running. |
Be sure that the data source connection information is correct, and the data source server is running. |