Frequently Asked Questions
- Last UpdatedJan 03, 2025
- 1 minute read
To help troubleshoot any problems AVEVA have compiled a list of frequently asked questions.
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- What should I do if the error "Unable to start as AVEVA_LICENSING environment variable is unset" is displayed?
- How to generate the ALS Server Locking Criteria?
- What should I do if AVEVA-Server-name-info.txt file does NOT have a UUID?
- What should I do if AVEVA-Server-name-info.txt file does NOT have an Ethernet address?
- What should I do if I get the error 'locking-code mismatch' during the license file installation?
- Where is the composite locking criteria code in ALS license file?
- How can I check the machine is in the same state as the license code?
- How to check that the output from echoid.exe is the same as from running Wechoid.exe?
- What should I do if I get the error 'locking code mismatch' during the license file installation even though I specified the correct values?
- How do I specify all TCP and UDP ports for ALS through a firewall?
- How can I see users accessing my ALS/RMS license server?
- How do I query the ALS to show current license usage?
- How do I perform a silent installation of the ALS Client configuration Tool?
- What should I do if I get Error [18] when I run the RMS license secured products (ex. Aveva E3D)?
- What should I do if I get the error 'Permission Problem' when attempting to set the port@hostname in the ALS client config tool?
- Why am I getting Error [18] and Error (-602) after revoking the licenses?