What should I do if I get Error [18] when I run the RMS license secured products (ex. Aveva E3D)?

When running any product for the first time, the following error message is displayed:

There are several possible reasons for this.

• This could mean that the Specific license key that the product is trying to use is NOT installed in the RMS license server which is running. A common reason is running AVEVA™ Administration with a license file with just an AVEVA™ E3D Design seat and not one with AVEVA™ Administration

• This could also be due to the new license file being linked to either the wrong locking criteria or a mistake has been made when copying and pasting

• The license file in the server has not been installed yet

Run the AVEVA-Locking.bat file in the C:\Program Files (x86)\AVEVA\AVEVA Licensing System\RMS\Tools directory.

Send the resulting (AVEVA-Server-SERVERNAME-info.txt), along with the license.xml file back to the Administrator who issued the license, with a screen shot of the product/version that produces the error.