Installation, Upgrade and Galaxy Migration Issues

Issue Number

Description

IMS 1958954

After upgrading from a prior version to System Platform 2023, Windows start menu icons from the prior version of System Platform may be displayed instead of the new System Platform icons. This may affect the icons for all System Platform products and components, including the Operations Control Management Console, Trend App, and InTouch HMI WindowMaker. This is an operating system cache issue that affects newer versions of Windows. There is no impact to the functionality of the products, and all new System Platform features will work as expected.

Workaround: You can clear the Windows cache. Note that the cache is owned and managed by the Windows operating system. Therefore, we recommend that you contact Microsoft before using this procedure.

1. Navigate to AppData\Local\Packages\Microsoft.Windows.Search_<AlphaNumericID>\LocalState\AppIconCache\100 and delete all files in the folder.

2. Restart your machine.

   The updated icons should now appear.

IMS 1925046

After installing or upgrading to System Platform 2023, and then completing configuration of the System Monitor Manager, icons and the UI title bar from the previous version of System Platform are shown for the Operations Control Management Console (OCMC), even if this is a new installation. This also occurs when installing OCMC Standalone and then installing any product that has an older version of OCMC (SMC). The icon in the title bar of the OCMC and the task bar icon revert to old icon.

Workaround: Use Programs and Features in the Control Panel to repair the Operations Control Management Console.

IMS 1758909
IMS 1739197

MDT AutoSave 5.01a is not supported on System Platform 2023 and System Platform Enterprise 2023.

TFS 1249251

Upgrading to System Platform 2020 or later from a prior version does not succeed if the prior version used a 32-bit version of SQL Server. Support for 32-bit SQL Server was discontinued for the System Platform 2020 release.

Workarounds: Two methods for upgrading System Platform and migrating galaxies are listed below. Use the first method if you will use SQL Server Express, included with System Platform. Use the second method if you will be installing a 64-bit full version of SQL Server in place of a 32-bit version.

Method 1 (install SQL Server Express as part of System Platform installation):

3. Detach the galaxy databases through SQL Server Management Studio.

4. Back up the database files by copying the Galaxy folder in the path:
   C:\Program Files (x86)\ArchestrA\Framework\FileRepository\

5. Uninstall the 32-bit version of SQL Server Express.

6. Launch the System Platform 2020 installation program (setup.exe), and allow it to install SQL Server Express 2017 (64-bit).

7. Restore the Galaxy folder to the path:
   C:\Program Files (x86)\ArchestrA\Framework\FileRepository\

8. Attach the previously detached Galaxy database files.

9. Restart the aaGR and Watchdog services.

10. Launch the IDE, then connect to the galaxy and migrate it.

    Galaxy migration should succeed without any issues.

Method 2 (install full version of SQL Server):

11. Detach the galaxy databases through SQL Server Management Studio and make a backup (see SAL CustomProperty-Reusable DITA Topic (TEST) for information about SQL Server Management Studio).

12. Uninstall the existing 32-bit version of SQL Server.

13. Install a supported 64-bit version SQL Server.

14. Attach the previously detached Galaxy database files.

15. Launch the System Platform 2020 installation program (setup.exe) and allow it to upgrade your products.

16. After upgrade is complete, launch the IDE, then connect to the galaxy and migrate it.

    Galaxy migration should succeed without any issues.