Licensing Issues

Issue Number

Description

TFS 1300491

Activating OI Gateway consumes a license even though OI Gateway does not require a license unless the MQTT component has been configured and is in use.

Workaround: Reserve a license for each Communication Driver (OI Server) that requires a license. No licenses will then be available because they are reserved to other Communication Drivers. When OI Gateway is activated but not using MQTT, no license will be consumed by OI Gateway. OI Gateway will run without interruption.

TFS 1241116

MES 2017/2017 R2 may not acquire a trial license when installed with System Platform 2020. This is due to a file path name change for the TrialLicensePool that is part of the System Platform 2020 release. This issue only occurs if you are using a trial license.

For both MES 2017 and MES 2017 R2, the file path for the TrialLicensePool folder is:
C:\ProgramData\Schneider Electric\Licensing\TrialLicensePool

For System Platform 2020, the file path for the TrialLicensePool folder is:
C:\ProgramData\AVEVA\Licensing\TrialLicensePool

Workarounds: Use one of the following workarounds.

• If only the file path "C:\ProgramData\Schneider Electric\Licensing\TrialLicensePool" is on your system, change the name of the "Schneider Electric" folder in the file path to "AVEVA." No other change is needed.

• If both file paths exist on your system, copy the trial license from "C:\ProgramData\Schneider Electric\Licensing\TrialLicensePool" to "C:\ProgramData\AVEVA\Licensing\TrialLicensePool." No other change is needed

  If the AVEVA License Manager is open while you are moving the license file or renaming the file path, you may see a series of error messages. However, these will clear once the trial license is acquired. You can avoid this by closing the License Manager prior to renaming or moving the file.

TFS 793643

If you have not set a default browser, and you install System Platform with AVEVA Enterprise licensing selected, clicking the AVEVA Enterprise License Manager shortcut does not open the License Manager in the browser as it should. Instead, the shortcut opens in Windows Explorer. From Windows Explorer, you cannot open License Manager (the OK button is inactive).

Workaround: Follow the instructions for your operating system to set the default browser, and then open the AVEVA Enterprise License Manager from the shortcut, or:

Open your browser and copy the shortcut link, http://localhost/AELicenseManager, directly into the browser's address bar.

TFS 779958

When the same license is acquired on both a local node and in an RDP session that originates from the same node, the License Manager may not show all the licenses that have been acquired. This occurs even though the licenses are counted properly on the license server. The license count that you see applies only to the node you are viewing. Thus, once you reach your maximum number of licenses, you will not be able to acquire additional licenses, even though the license manager may indicate that more licenses are available.