Prepare for upgrades and other maintenance activities

As part of managed services, AVEVA performs maintenance activities on the desktops to upgrade the software installed on your C:\ drive. You will be informed about the maintenance time in advance. During this time, you must not access the desktop.

Microsoft Updates are applied automatically to your desktop in the background. Some updates (in particular those after Microsoft Patch Tuesday, the second Tuesday of each month) require a system reboot after being downloaded and applied. When you start (or reboot) your desktop in this scenario, the desktop may not be accessible for as long as 30 minutes while the post-reboot updates are applied. Note that the post-reboot updates take significantly more time on a virtual desktop compared to a physical computer. Therefore, on such occasions, it is recommended that you wait and then try to launch the desktop after 10-minute intervals. If you are unable to launch the desktop even after considerable time, contact your AVEVA representative.

The same symptoms occur on newly provisioned workspaces (built from images that may have been created many weeks in the past) where multiple Microsoft updates are downloaded and applied during first-login.

If you have not logged into the virtual desktop at least once in a calendar month, the workspace will be deleted on the last day of the month. Along with it, the data on the D:\ is also lost and cannot be restored. A new workspace is automatically created when you log in again. However, for the new workspace, the initial start-up takes around 20 minutes, and you will need to reconfigure any changes to default regional settings.