Setup on-prem VPN and global server

Using the VCCF, Customer I.T. will configure their customer gateway device (the physical or software appliance on the on-prem side of the VPN connection), routing and firewalls to the Unified Engineering network and Global server.

Customer I.T. must also configure a keepalive mechanism for the VPN tunnel.

In this release of the Global Services Add-On, IKE initiation is from the on-prem side of the VPN connection. If the VPN connection experiences a period of idle time (usually 10 seconds), the tunnel goes down resulting in AVEVA Global updates sent from the Unified Engineering environment failing. To prevent this, customers should use a network monitoring tool to generate keepalive pings, for example by using IP SLA, scheduled tunnel monitoring or a powershell script.

Customer I.T., Customer Dabacon Admin and AVEVA Professional Services will configure the on-prem Global server and firewalls.