Manage active alerts

Manage the active alerts

1. Select the alert you wish to mange. Alternatively, you can view only errors or warnings using the search filter option .

   

2. To update the Resolution state, select from the following states

   Note: Alerts are created with a resolution state of New.

   • Set Resolution State: Select from the following states,

     • - Acknowledged

     • - Waiting On

     • - Accepted

     • - Resolved

3. Hover on an active alert row to see the Alert Options context menu:

   • Alert Information: Shows the alert ID, machine name, and the source.

   • View State Changes: Shows a history of Healthy and Unhealthy state changes for each alert.

   • Comments: Add comments for an alert, and then select Save.

   • Alert Context: Shows the context details of the active alert.

     Note: Manage the remaining Alert groups using the steps described above.

View comments history

Select an alert record in the Resolution State column to display the list of comments entered for the alert.

Manage multiple alert records

You can select multiple alerts at onceS by selecting the selection box displayed in the left column of each alert record. Select all alerts by selecting the selection box displayed in the left-hand column of the Alert title bar.

After selecting multiple records, follow the same steps to set the resolution state, or enter a comment. For selections that would be ambiguous for multiple selections, the system will display an appropriate message indicating that the selection is invalid.

Alert – Rule Details

The Alert display lists the Rule ID. For full details of the rule that is associated with a specific alert:

4. Make a note of the Rule ID.

5. Open the Rule Overview page, select the Rule record for the target Rule ID.

6. Select to view all details.

The SMC Logger (Filter) rule can be edited to allow all Error and Warning log records to be displayed as alerts with email notifications. In some cases, excessive errors or warnings may be generated in the logger because of unresolved IO references, etc. The logger rule can be edited to show all error/warnings, only errors, only warning alerts, the rule can be disabled too not show any logger alerts (not recommended).