How Quick Complete works

Quick Complete enables you to classify event records based on frequently-used selections for that reporting point. When enabled, this feature provides a list of five suggestions, based on frequent history of that reporting point for the specified time window.

Enabling Quick Complete

You can enable Quick Complete functionality at a global level on the Downtime configuration item. However, you can disable it for a specific Downtime reporting point. The suggestion list is always specific for the selected reporting point.

Note: Quick complete is enabled by default. If you upgrade a project, Quick Complete will be enabled.

Manage Quick Complete operation

Manage Quick Complete is one of the operations that you can assign to a security role. For a user to manage quick complete, you need to add that user as a member of the security role that has this operation. You can do this through the Permissions option in the Downtime configuration item under the System Configuration folder.

Options that appear in Quick Complete list

For a record to appear in Quick Complete list:

• Record must have Cause, Cause Location, Classification fields completed.

• Record must not be in Deleted status.

• Record must be within the specified time window for that reporting point.

Quick Complete Time Window

The Quick Complete Time Window specifies the number of days of data to include in the history window for Quick Complete suggestions. The default number of days is 30. The maximum number of days is 366 to cater for a leap year. For example, if you specify 10, the Quick Complete suggestions will prompt with the 5 most-frequently used selections for that reporting point in the last 10 days.

Quick Complete auto-populated fields

These fields are auto populated by Quick Complete:

• Cause

• Cause Location

• Classification

If you specify a value for Effect, this field will be populated.

• Effect (optional)

Multiple reporting points

If you are viewing a location that includes more than one Downtime reporting point, you will see the Quick Complete options if you select a record belonging to a Downtime reporting point that has Quick Complete enabled.

If you select multiple records, they must belong to the same Downtime reporting point and the reporting point must have Quick Complete enabled.

Guidelines

• Quick complete suggestions are based on combinations of classified Downtime records that started after the window start.

• Suggestions will show the top five most frequent combinations based on the configured Quick Complete time window.

• If the relationship matrix is changed, this will cause the suggestions to no longer be valid. They will still be shown but selecting them will result in an error.

• Quick complete menu options are cached on both the client and server. Therefore, quick complete options may not always be up to date. The client cache duration is 15 minutes, and the server cache duration is 6 hours. Therefore, changes to the top five suggestions may not be reflected in the client for potentially 6 hours and 15 minutes.

• If you select Quick Complete options for a record that already has values for Cause, Classification, and Effect, this will overwrite the existing values.

Related topics

• Add and configure a Downtime reporting point

• Quick Complete