View Quality dashboard

To view Quality dashboard, do one of the following:

• From the Navigation menu, select Views>Quality.

• Select Quality from the navigation bar at the bottom of the screen.

  The Quality dashboard opens.

  

The dashboard consists of the following:

• Information about Overall quality/customer satisfaction and customer satisfaction, Compliance with regulatory standards, Water Supply interruptions.

• Graphical representation of cost of poor quality, top five downtime, top five incident areas and customer complaints.

• Hover over the category of Consumer Complaints to view the percentage of complaints received under each category.

• Select the BMA from the Top 7 area's rating to view the details about the rating received for that DMA.