License activation issues and solutions

Activation

Unable to communicate with Activation Server during online activation.

Check that the following conditions are met:

1. Able to do offline activation from same computer.

2. Network is available on the computer running License Manager.

3. Make sure the following website is not blocked: https://Aveva.compliance.flexnetoperations.com/deviceservices

4. Local or enterprise firewall is correctly configured:

   The following ports need to be opened:

   • Web Manager: 59204

   • Core Service: 55555

   • Agent: 59200

Activation

Successfully activated a license, then deleted, or formatted, or renamed the License Server prior to deactivating the license. The license can no longer be activated.

See Rename a License Server.

Activation

Licenses disappeared from License Manager even though they were successfully activated.

Contact Technical Support to release the licenses. Reset the License Server ID in License Manager. Activate licenses.

Activation

How do I activate licenses?

See the section Activate and acquire licenses.

Activation

Not able to activate license after it was released by Technical Support.

For License Manager version 3.6, the option to select and activate a license by holding down the Control key and selecting the left mouse button has been removed.

For License Manager versions 3.2 to 3.5.1, hold down the Control key and select the left mouse button to select and activate a license that the License Manager thinks is already activated.

For versions 3.1 and earlier, contact Technical Support to modify the DB file. After modifying the DB file, you can browse to the XML file from License Manager and activate the license.

Activation

Error "LMWeb.Repository The FNE Server encountered an error".

Deactivate pending licenses and reactivate using offline mode.

Activation

Failed to activate licenses.

Use Windows Task Manager to start the License Manager Web Service, License Server Agent Service, and License Server Core Service. Make sure License Server is running in License Manager.

Activation - entitlement file

How many entitlement IDs can a license file have?

Each XML file has one entitlement ID. One entitlement ID can have many activations.

Activation - offline

Not able to sync file when using Offline Activation.

Contact Technical Support to obsolete the License Server. Reset the License Server ID using License Manager. Activate the license again.