Deactivate licenses in offline mode

Offline deactivation follows the same basic workflow and applies to the same topologies as Activate licenses in offline mode.

The workflow described here is based on two nodes: one with License Manager installed and network connectivity to the License Server, and one with Internet connectivity.

Note: The procedure for deactivating licenses in offline mode using two License Managers is similar to the procedure described below. License Manager #2 would substitute for the License Activation Web Page.

Deactivate a license in offline mode

1. Select the license(s) you want to deactivate in the license grid.

   The Deactivate button becomes enabled. Select Deactivate.

   The selected license status changes to Pending Deactivation Request. The Offline Activation button turns yellow to indicate pending requests.

   You can cancel pending activation or pending activation request at this point by selecting Cancel Pending Actions. For more information, see Cancel a pending offline activation or deactivation.

2. Request offline deactivation from the License Manager node.

   1. From License Manager, select the yellow Offline Activation button. The Offline Activation dialog opens.

   2. Select Request Activation / Deactivation. The deactivation request will create a file with a ".sync" file extension to send the deactivation request.

   

   1. Save the file to a convenient location where you can easily retrieve it from the node with Internet connectivity.

      The selected licenses will now show Pending Deactivation in the license grid.

3. Process offline deactivation using the License Activation Web Page.

   1. Point your web browser to the Global Customer Support.

   2. Select the License Activation tile from the Knowledge & Support Center options:

      

      The License Activation Web Page appears.

   3. Browse to your saved .sync file created in step 2.b. and upload it in the File to upload field.

   4. Enter the text code and press Upload File.

      The process request will create a file with a ".sync" file extension. The file name can be changed, but not the file extension.

   5. Save the file to a location where you can easily retrieve it from another computer on your network.

4. Receive offline deactivation on the License Manager node.

   1. From the License Manager node, select the yellow Offline Activation button. The Offline Activation dialog opens.

      

   2. Select the Receive Activation / Deactivation button. Navigate to the location where you saved the file. Select the file and select Open.

      The selected licenses are removed from the grid and are no longer available for the products to use. You can activate these licenses on the same server or a different server at a later time.