Resolve miscellaneous license management issues

Logging

Where are the license log files located?

Log files are typically located at:

C:\ProgramData\AVEVA\Licensing\License Server

Logging -

OCMC log flags

How do I use the OCMC log flags related to licensing?

Turn on following log flags under the Global component. This will ensure that all product licensing component flags are on.

Available Log Flags:

• AELicensing

• AELicAcquire

• AELicTiming

• Info-Licensing

• Licensing

• LicensingDetailed

• LicensingConnection

• LicensingBackend

OCMC Error - license activation

Error: LMWeb.repository - The remote server returned an error: (502) Bad Gateway. LicenseServerName

This issue occurs when the License Manager is unable to talk to the License Server, and hence is unable to activate licenses.

Disable Proxy settings in Internet Options.

License expiration

Why does my permanent license have an expiration date?

When a newer version of same license is ordered, the older license will have an expiration date. This is designed to give you six months to upgrade to the new version.

You can identify this by viewing the license Details page in License Manager. Sort on the serial number column. You will see two similar serial number with different extension numbers.

For example:

T17082203-0

T17082203-1

In the example, T17082203-0 will have an expiration date 6 months from the date T17082203-1 was created. T17082203-1 will be a permanent license.

Permissions - License Manager

Who has permission to modify License Manager?

Any user who is a member of the AELicMgr or Admin group on both License Server and License Manager nodes has the necessary permissions to modify License Manager.