License Server issues and solutions

Server - adding

Adding a secondary License Server fails. Possible causes:

• License Server components are not installed on the specified node.

• The license server port is not open.

• The license server name is incorrect.

• The server is not accessible.

Solution 1:

Reconfigure the License Manager web service to use the local admin account. Using the local system account across workgroups does not provide sufficient security.

Solution 2:

1. Uninstall License Server/License Manager.

2. Clean up license related folders from C:\ProgramFilesx86 and C:\Program Data.

3. Reboot and reinstall License Server/License Manager.

   Note: You might need to delete certain Registry keys. If the preceding solutions are insufficient, contact Global Customer Support.

Server - adding, redundant

When adding a new License Server for setting up Redundancy, an error message informs you that the License Server is already managed by another License Manager. (License Manager versions 3.1 and earlier.)

Remove this License Server from the other License Manager before adding it to this License Manager.

Note: If adding a second server for the purpose of setting up redundancy, that server cannot have had an activated license. If a license has ever been activated on the server, the Server ID must be reset.

Refer to Tech Note 2907, Licensing - Best Practices.

Server - adding, redundant

Difficulty setting up AVEVA Enterprise Licensing redundancy.

See AVEVA Enterprise Licensing Help, Working with License Server Redundancy.

Refer to Tech Note 2907, Licensing - Best Practices.

Server - communication with

Communication failure between AVEVA products and a License Server results in product shutdown.

Upgrade to System Platform 2017 Update 1 or contact Technical Support to install hotfix L00146946.

For more information, refer to Tech Alert TA274, "Communication failure between Wonderware products and a License Server can result in product shutdown".

Server - communication with

The license server is not listed in the License Manager. Using the Configurator to configure the server returns firewall errors.

Disable Proxy in your web browser.

Server - communication with

Remote node unable to connect to license server on default port 55555

Intelligence Software (formerly known as Wonderware Intelligence), Alarm Advisor and Recipe Manager Plus were the first products to use AVEVA Enterprise Licensing. Your product installation might be using version 1.0 in which the License Server ID does not contain the License Server computer name as part of the ID.

Server - redundant

When AVEVA Enterprise Licensing is installed, it sets the License Manager Web Service to Local System Account. This breaks the Redundant License Servers in a Workgroup.

Run the AE Workgroup Licensing Utility (AELicWorkgroup.exe) as an Administrator.