Acquire licenses issues and solutions

Acquire license - lag time

The License Manager takes a long time to acquire license even with reservation.

This issue can occur if the computer on which License Manager is installed is not connected to the internet, which blocks certificate validation necessary to enhance security and reliability.

Workaround 1 (preferred):

This method changes the default timeout for the certificate check.

1. Open the Local Security Policy settings (enter "Local Security Policy" in the Start menu search bar).

2. Select Public Key Policies.

3. Under Object Type, right-select on Certificate Path Validation Settings and select Properties.

4. In the Properties dialog, select the Network Retrieval tab.

5. Select Define these policy settings check box.

6. Set the both the settings under Default retrieval timeout settings to 1 second, or to the value you prefer. Typically, both URL retrieval and path validation cumulative retrieval require only milliseconds to complete.

7. Select Apply and then OK.

   Workaround 2:

This method disables checks for revoked certificates.

8. From the Control Panel or Internet Explorer, open Internet Options.

9. Select the Advanced tab and scroll down to Security.

10. Uncheck the, Check for publisher's certificate revocation check box.

11. Select Apply and then OK.

    Workaround 3:

    This method installs the certificates that the operating system is attempting to validate onto the local machine.

Once installed locally, the operating system will no longer need to access the network to retrieve them.

12. Locate any DLL or EXE file from AVEVA Enterprise Software.

13. Right-select on the file and select Properties.

14. Select the Digital Signature tab.

15. Select the AVEVA Enterprise certificate from the list and select Details.

16. Select View Certificate.

17. On the dialog that appears, select Install Certificate and follow the prompts to install the certificate on the local machine.

18. Locate the file Flxcore.dll and repeat steps 2 through 6 for it.

    By default, this file is located in:

    C:\Program Files (x86)\Common Files\ArchestrA\Licensing Framework\License API2

    Reference: System Platform 2017 Update 1 ReadMe file, Known Issues #933752.

Acquire license - changed or renamed

After renaming a License Server, not able to acquire product licenses.

See Rename a License Server.

Acquire - release license

AVEVA InTouch HMI (formerly Wonderware) run-time license is activated on a node and the device becomes unusable. The license was not released by that device. How do I recover the InTouch run-time node?

Contact Technical Support and get the 30-day demo license.

• Install License Server and License Manager on the new InTouch run-time node and activate the 30-day demo license.

• Point the new InTouch run-time node Configurator to use the License Server which has the demo license.

Acquire - release license

How do I force a device to release the license?

Use the Configurator to temporarily point the client machine to a different License Server. This will release all licenses in use by that machine. Then point the Configurator back to original License Server.

Acquire - release license

How do I correctly release a license?

Close all the application. For example, close WindowMaker, WindowViewer, or the IDE using an orderly shutdown procedure.