Technical Support

Technical Support offers a variety of support options to answer any questions on our products and their implementation.

Before you contact Technical Support, refer to the relevant sections in this help for a possible solution to the problem. If you need to contact technical support for help, have the following information ready:

• The type and version of the operating system you are using.
• Details of how to recreate the problem.
• The exact wording of the error messages you saw.
• Any relevant output listing from the Log Viewer or any other diagnostic applications.
• Details of what you did to try to solve the problems and your results.
• If known, the Technical Support case number assigned to your problem, if this is an ongoing problem.