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AVEVA™ InTouch HMI

TABLE OF CONTENTS

Behavior During Connection Loss

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  • Last UpdatedJun 02, 2026
  • 2 minute read

The behavior described in this section is only applicable when:

  • The Enable offline connected experience checkbox in the Configurator under Common Platform > Federated Identity Provider is disabled.

  • More than 30 days have passed and a machine is in offline authentication mode.

In case of connection loss

  • After authenticating successfully and the application runs successfully, while the application is running, if there is a connection loss between AVEVA Identity Manager and CONNECT, the on-premise capabilities will continue to function.

  • After authenticating successfully and the application runs successfully, if there is a connection loss between InTouch applications and AVEVA Identity Manager, Operations Control connected experience capabilities will stop working. You have to sign in again using the Sign in option.

  • Once you have successfully authenticated and there is a connection loss, and then if you try to open the application in WindowMaker, the WindowMaker runs in demo mode.

  • Once you have successfully authenticated and there is a connection loss, and then if you try to open the application in WindowViewer, the WindowViewer runs in Read-Only mode.

  • If you have never signed-in to AVEVA Identity Manager, and there is a connection loss, if you try to launch WindowMaker or WindowViewer, then WindowMaker will not run and the WindowViewer will run in the demo mode.

    Note: Users will not be able to access any cloud-based assets or resources during a loss of connectivity.

Address the connection loss issue

  1. If there is loss of connectivity to CONNECT or AVEVA Identity Manager, in Application Manager and Window Maker, a warning icon will be displayed and will notify you with the connection state. When you hover the cursor over the warning icon a tooltip with the connection loss message appears.

    Connection loss message

  2. Address any network connection issues and click on the profile icon and then click Sign in to sign in again.

    Sign in again

    When connection is restored and the application is re-launched, the tooltip will no longer be visible.