Additional Information

Third Party/Open Source Software Disclosure

The Communication Drivers Core incorporates Third Party/Open Source Software components whose licenses and copyright notices can be found at the following folder on the target machine:

Program Files(x86)\Wonderware\OSSLicense_CommunicationDriversPack.pdf

OPC connectivity, DCOM, Windows Firewall, and Anonymous Access

The Communication Drivers Pack no longer supports Anonymous Login setting in DCOM configuration for OPC connections. In order to ensure proper communication between both nodes, you need to ensure DCOM, Windows Firewall, and user credential settings are configured properly. For additional details, refer to the section OPC connectivity, DCOM, Windows Firewall, and Anonymous Access in the Communication Drivers Core Help.

Technical Support

The Technical Support offers a variety of support options to answer any questions on products and their implementation. Before you contact the Technical Support, refer to the relevant section(s) in this documentation for a possible solution to the problem. If you need to contact Technical Support for help, keep the following information ready:

• version of the operating system you are using

• steps to recreate the problem

• exact wording of the error messages (if any)

• any relevant output listing from the Log Viewer or other diagnostic applications

• details of what you did to try to solve the problem(s) and your results

• In case of an ongoing issue, the case number assigned by the Technical Support.