Troubleshoot health points
- Last UpdatedMay 02, 2026
- 1 minute read
- PI System
- PI System Connector 3 3.0
- Connectors
This section describes how to use health points to identify abnormal connector behavior and verify whether the AVEVA PI System Connector 3 (PSC3) service is running and responsive.
|
Symptom |
Possible Cause |
Resolution |
|---|---|---|
|
Health points do not appear in Performance Monitor. |
The performance counter category was not created during installation. |
Repair or reinstall the connector to recreate the performance counter category. |
|
Heart Beat counter is not incrementing |
The PSC3 service is not running, or it failed during initialization. |
Check the Windows Event Log for AVEVA PI System Connector 3 (PSC3) error messages and verify the service is started |
|
Counter values are stale or not updating |
The Health Update Interval may be set to 0, or the service encountered an initialization error. |
Verify the Health Update Interval value in the Shared Data Source Options page is greater than 0 and check event logs for errors. |
|
Error Count is continuously increasing |
The service is encountering repeated errors during operation. |
Review the event log entries for details on the specific errors being reported. |