Contract communications

Communications in AVEVA Contract Risk Management can include general correspondence to and from contractors and the company, technical queries, site instructions, variation requests, applications for payment, and invoices.

All users who have a contract role for the contract can see its communications. However, only users with the Contractor Representative and Contractor Administrator contract roles can view Confidential information (financial values, confidential custom fields and confidential documents), and create and edit communications which contain Confidential information.

Note Users with the Contractor Functional Support contract role cannot create, send or approve communications.

Each contract has a selection of communication templates which provide a set of best practice communication types. Depending on how these templates are configured in your organization, the information that is entered can affect the financial values of the contract.

The communication templates also determine whether notifications are sent automatically when a communication is sent or its state is changed, e.g. from Awaiting Agreement from Recipient to Agreed.

Each AVEVA Contract Risk Management communication has a routing type, which determines who can view and act on the communication:

• Company to Contractor

• Contractor to Company

If the communication template specifies that a response to the communication is required (agreement, reply or both), an obligation is automatically created for the communication when it is sent. The obligation owner is set according to the routing type (e.g. for a Company to Contractor communication, the owner is Contractor), and the due date of the communication is set to that of the obligation. Contractor users can only see obligations which have their owner set to Contractor, but can see communication due dates for:

• All Company to Contractor communications which require a response from the contractor.

• Contractor to Company communications which require a response from the company only if the due date is of type Deadline (set in the communication template).

See Contract obligations for more information.