Using Troubleshooting Tools

This group of help topics describes troubleshooting tools that can be used to deal with Gateway problems you may encounter.

The OI Server Manager provides access to diagnostics and other statistical data, and the Log Viewer provides access to event messages logged during the operation of the Gateway. Also, your client (for example, InTouch) can monitor connectivity with your data source through the $SYS$Status item. Use these tools together with the information in this section to troubleshoot the Gateway.

Note: In order to determine the version of your Gateway, perform the following steps. Search for the Gateway DLL (Gateway.dll), right-click on the File Name, select Properties on the context menu, and select the Version tab on the Properties dialog box. The version of your Gateway is listed under File Version.