Known Issues

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The PrizmDoc viewer used to view TIF files currently does not support files where at least one dimension of the image is larger than 32767.

We are currently working with the supplier to resolve this issue.

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When viewing or printing Excel spreadsheets, excess white space can be present down the right-hand side and along the bottom. If this is an issue, we recommend opening the file in a new browser tab using the following option:

In the new browser tab, the file can be viewed, then printed using the built-in browser print functionality.

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When viewing large PDFs, typically of around 900 pages or more, in the Dashboard’s PrizmDoc viewer, the PDFs may fail to load with the following error message.

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If you open an AVEVA Point Cloud Manager model from a Tag Summary view, the page may become unresponsive. This happens when opening the model a couple of times.

Once this error appears, to see the APCM model again:

1. Close the browser.

2. Re-open the browser.

3. Re-load the APCM model.