Deploy Accusoft Viewer

To deploy Accusoft Viewer:

1. Navigate to the AccusoftViewer folder that can be found in the AIM Dashboard installation folder, for example: C:\Program Files\AVEVA\AVEVA Asset Information Management\Dashboard\AccusoftViewer.

2. Open AccusoftPackage.SetParameters.xml, edit the default parameters if required, (see the following table), and then save the file.

3. Double-click DeployAccusoftViewer.bat to deploy the viewer.

4. Reset IIS.

   Accusoft Viewer Parameters

   Parameter	Description
   IIS Web Application Name	The name of the AIM Dashboard website. Default = Dashboard.
   PrizmApplicationServicesScheme	Prizm Service REST API web service scheme. Default = http, set to https if SSL configured.
   PrizmApplicationServicesHost	Prizm Service REST API web service hostname. Default = localhost.

Remove or Redeploy Accusoft Viewer

To remove or redeploy Accusoft Viewer:

5. From the AIM Dashboard installation folder, open the AccusoftViewer folder.

   For example: C:\Program Files\AVEVA\AVEVA Asset Information Management\Dashboard\AccusoftViewer

6. Create a backup of AccusoftPackage.SetParameters.xml.

   Note: Any customizations should be manually reapplied before redeploying.

7. Double-click RemoveAccusoftViewer.bat.

   The existing Accusoft client files are deleted from the Dashboard website default directory.

   For example: C:\inetpub\Dashboard

   Note: If you are not using the default path, run the batch file through a command prompt, and provide the correct path.

   For example: RemoveAccusoftViewer.bat "C:\inetpub\Dashboard\MyWebsite"

8. Apply customizations from the backed-up AccusoftPackage.SetParameters.xml.

Fixing Greyed-Out Image Stamps in Accusoft PrizmDoc Viewer

Image stamp icon in Accusoft PrizmDoc Viewer may appear greyed out when the Viewer cannot recognize, validate, or load the image stamp file. This section explains how to fix the issue using official Accusoft guidance.

9. Verify the image file type.

   PrizmDoc Viewer only loads image stamps with supported file extensions: PNG, JPG, JPEG, GIF.

10. Add additional valid types (if required).

    To support additional formats such as SVG, WEBP, TIFF, update PAS config:

    imageStamps: validTypes: [png, jpg, jpeg, gif, svg, webp, tiff, tif]

11. Place image files in the correct ImageStamp Folder.

    • Windows: C:/ProgramData/Accusoft/Prizm/ImageStamp

    • Docker: <data_folder>/imageStamp

12. Restart PrizmDoc and PAS.

    Restart Prizm and Prizm Application Services.

    

13. Validate Stamp Availability.

    Open your dashboard, open a doc, docx or pdf file and click insert tab and image stamp icon should no longer be greyed out

    Reference checkmark image stamp:

    

    Reference X mark image stamp:

    

For more information, refer to Accusoft documentation: Adding Custom Image Stamps.