Upgrade Accusoft PrizmDoc

When upgrading Accusoft PrizmDoc, some entries retained from the previous version affect the new installation. To ensure that the latest version is installed correctly, we advise you to perform the following steps:

1. Stop all Prizm Services, such as:

   • Prizm

   • Prizm Application Services

   • Prizm Cache Manager

   • Prizm Demo

2. If the Cache Manager is enabled, ensure that the service is removed by using PrizmCacheMgrTool.exe before uninstalling Accusoft PrizmDoc.

3. Select Stop Service and then, select Unregister Service.

4. Uninstall Accusoft PrizmDoc. After it is uninstalled, verify if the following directories have been removed:

   • C:\Prizm (Default is C: drive)

   • C:\ProgramData\Accusoft\Prizm

     Note: If you want to clear any PrizmDoc log files, ensure that you do not delete the pas folder, for example, C:\Prizm\logs\pas.

5. Remove the following Prizm sites from IIS if existing:

   • Prizm Content Connect Samples

   • Prizm Content Connect Service Website

6. Reboot the machine and install Accusoft PrizmDoc Server and Client from scratch.

7. During the installation of Accusoft PrizmDoc Server, ensure that you close the licensing tool dialog when prompted, and only after the installation is complete, run the AVEVA.NET.Accusoft.Licence.exe as an administrator.