Understand AVEVA Flex licensing for AIS on CONNECT

AVEVA Integration Service (AIS) deducts credits from your CONNECT account based on the rate plan outlined in your Credits Agreement.

You can access your credits agreement, review your credit usage history (itemized by service), and check your consumption forecast by navigating to the Flex Credits menu option in CONNECT.

Note: For more information about credits agreement and how to use it, refer to the CONNECT documentation.

Flex Credit Code

The AIS Flex Credit Code is a commercial agreement identifier that links your usage of AIS to your contracted credit entitlements. This ensures transparent billing and service governance aligned with your customer agreement.

• AIS Flex Credit Code: FLEX-UENG-107

• Description: AIS Cloud Service

Current behavior — transition phase

During the current transition phase, the following behavior applies:

• AIS Flex Code Not Required (Now): If an AIS Flex Credit Code has not been added to your account, AIS services continues to function without interruption. The service failure does not occur.

• Zero Credit Deduction: AVEVA™ Integration Service charges zero credits during this transition phase. If the customer agreement specifies a unit price equivalent to 0 credits, no credits are deducted from the account.

• Grace Period for Adoption: Customers are encouraged to configure their Flex Credit Code during this phase to avoid any future service disruption.

Future behavior — enforcement phase

Important: In a future release, AIS will enforce Flex Credit Code validation. Customers who have not configured their Flex Credit Code will be unable to use AIS services.

• Service Access Blocked: The AIS service rejects requests that do not include a valid Flex Credit Code

• Credit Enforcement Active: AIS applies credit deductions based on data operation quantities as defined in your customer agreement.

• Proactive Action Required: You must ensure the Flex Credit Code is correctly configured before the enforcement date to avoid service disruption.

AIS API quantity charges

The following quantity-based charges apply when posting data via the AIS API. These quantities are mapped to credit deductions as defined in the customer agreement:

Note: If the customer agreement specifies a unit price equivalent to 0 credits, no credits are deducted from the account. Refer to your signed agreement for specific pricing details.

Recommended customer actions

1. Obtain your AIS Flex Credit Code (FLEX-UENG-107) from your AVEVA account representative or from the AVEVA CONNECT portal.

2. Configure the Flex Credit Code in your AIS service settings before the enforcement phase begins.

3. Review your customer agreement to understand your contracted credit entitlements and unit pricing.

4. Contact AVEVA Customer Support if you have questions about credit deduction, agreements, or configuration steps.

5. Monitor official AVEVA release notes and communications for the enforcement date announcement.

Support and contact

For any queries related to AIS Flex Credit Code setup, credit deduction, or agreement review, contact your AVEVA Account Manager or raise a support ticket via the AVEVA Customer Support Portal.