Jumping between OSM and EAM

There are some features, if configured, that make it possible to jump between work orders in the EAM system and work orders in OSM.

Jump from OSM directly to EAM system

If configured, there is a hyperlinked image on the details tabs of a work order in the OSM web application. Click the image to jump directly to the work order in the EAM system.

Jumping from EAM system into OSM

It's possible to configure links in the external EAM system that will enable a user to jump directly to the work order in the OSM web application.

These types of links can also appear in emails that are sent to OSM users. Therefore, a link in an email that has been sent from OSM will open the work item referred in the email.

When clicked, and if there is a current OSM session open, a link to OSM will open the browser window directly on the relevant work item. If there is no current session available, the user will need to sign into OSM first before accessing the work item.

Jumping from EAM to OSM will set preferred site

Clicking a link from an external EAM system or external email link to jump to a work item in OSM web application will set the preferred site in OSM web application. The site for the work item in link will be used to set the preferred site.