Troubleshoot

If you contact Technical Support, you may need to supply version information.

Determine the OI Server Manager version

• In the OI Server Manager, right-click OI Server Manager, and then click About OI Server Manager. An About box appears showing the version and build date of the OI Server Manager.

Determine version information for Communication Driver components

• In the OI Server Manager, select the Communication Driver name in the console tree. The version information for each Communication Driver component is shown in the details pane.

You can also try troubleshooting issues in the following ways:

• Troubleshoot with Windows Tools

• Troubleshoot with the OI Server Manager

• Use the Log Viewer

• Error codes and error messages