Troubleshoot

This group of help topics describes troubleshooting tools that can be used to deal with Communication Driver problems you may encounter.

The OI Server Manager provides access to diagnostics and other statistical data, and the Log Viewer provides access to event messages logged during the operation of the Gateway Communication Driver. Also, your client (for example, InTouch) can monitor connectivity with your data source through the $SYS$Status item. Use these tools together with the information in this section to troubleshoot the Gateway Communication Driver.

You can troubleshoot problems with Gateway Communication Driver using the Log Viewer, a snap-in to the OCMC. See the Log Viewer help file to find information on:

• Viewing error messages.

• Determining which messages are shown.

• Bookmarking error messages.

You may also be able to troubleshoot problems using your client application, such as the InTouch HMI software. The client application can use system device items to determine the status of nodes and the values of some parameters.

Determine the version of your Gateway Communication Driver

1. Locate the Gateway DLL (Gateway.dll).

2. Right-click and select Properties.

   The Properties dialog appears.

3. Select the Version tab.

   You can find the version of your Gateway Communication Driver listed under File Version.