Troubleshoot AVEVA Vision AI Assistant

Q. I am able to create a skill but not import images. I get an error message 'You do not have permission to perform this action.'

A. Verify if you have the appropriate privileges, namely you are part of the AVEVA.VisionService.Administrators group.

Q. What are the character length and restrictions on boxes?

Q. Configurator failed to configure the device with System Management Server, and the following log message is shown in the Log Viewer: "HTTP Error 400. The size of the request headers is too long."

This issue may occur if the user is a member of many Active Directory user groups. The HTTP request to the server contains the JSON Web Token (JWT) token in the Authorization header. The header size increases together with the number of user groups. If the HTTP header or packet size increases past the limits that are configured on the server, the server may reject the request and send an error message as the response. There are two options to establish connection is as follows:

• Option 1 – Decrease the number of Active Directory groups that the user is a member of.

• Option 2 – Use the UserGroupFilters option to filter user groups which are essential for authorization. Add the Security Identifier (SID) of the required user groups to the UserGroupFilters section of C:\Program Files (x86)\AVEVA\Platform Common Services\Management Server\appsettings.json.

The UserGroupFilters option supports the Group name or wildcard "*" in the end for the group name. In the following example, after the setting, JWT will only contain RequiredUserGroup1 SID and RequiredUserGroup2 SID.

"AppSetting": {

"AllowGroups": [

"aaAdministrators"

],

"UserGroupFilters": [

"RequiredUserGroup1",

"RequiredUserGroup2"

],

In the below example, after the setting, JWT only contains the SIDs of the group(s) which start with "RequiredUserGroup".

"AppSetting": {

"AllowGroups": [

"aaAdministrators"

],

"UserGroupFilters": [

"RequiredUserGroup*"

],

Q. I cannot connect to my Basler camera/My Basler camera stopped working.

If you use dynamic IPs for your camera, then you must reconfigure your Camera configuration in AVEVA Vision AI Assistant everytime the IP changes.

Q. How do I identify the version of AVEVA Vision AI Assistant?

1. Navigate to Program and Features.

2. Identify AVEVA Vision AI Assistant in the software list.

3. Record the version number under the Version column.

Q: My network-connected camera is not displaying a video, and there are no signs of errors or disconnections.

The problem could be the URL you entered during the camera configuration (see Network). The URL must be for the camera itself. If the URL is for a browser window or web page, the camera displays an HTML page instead of the video.

The following example shows a browser window entered as the camera's URL.

Once you have confirmed that the URL is incorrect, follow this procedure to locate the correct camera URL and enter it into the configuration setup.

To locate the network-connected camera’s URL and add it into the configuration

4. From the Chrome browser, open the URL that you entered in the camera’s configuration setup.

5. View the browser page’s source code through the camera's Inspect feature.

6. Locate the URL in the image’s source tag. This URL is the camera’s IP.

   The following example shows the camera’s IP located in the image tag (after src=").

   

7. Copy the URL and enter it into the camera configuration (see Network).

8. Save the setup, and then confirm that the video now displays.