AVEVA Vision AI Assistant known issues
- Last UpdatedNov 05, 2025
- 2 minute read
The following list details the known issues at the time of this release.
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(Defect–1495380): The Configurator fails to configure the device with System Management Server, and the following log message is shown in the Log Viewer: "HTTP Error 400. The size of the request headers is too long."
Workaround:
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Option 1: Decrease the number of Active Directory groups that the user is a member of.
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Option 2: Use the UserGroupFilters option to filter user groups which are essential for authorization. Add the Security Identifier (SID) of the required user groups to the UserGroupFilters section of C:\Program Files (x86)\AVEVA\Platform Common Services\Management Server\appsettings.json.
UserGroupFilters option support the Group name or wildcard "*" in the end for the group name. In the following example, after the setting, JWT will only contain RequiredUserGroup1 SID and RequiredUserGroup2 SID.
"AppSetting": {
"AllowGroups": [
"aaAdministrators"
],
"UserGroupFilters": [
"RequiredUserGroup1",
"RequiredUserGroup2"
],
In the below example, after the setting, JWT will only contain only the SIDs of the group(s) which start with "RequiredUserGroup".
"AppSetting": {
"AllowGroups": [
"aaAdministrators"
],
"UserGroupFilters": [
"RequiredUserGroup*"
],
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(Defect–1970305): When System Platform is already installed, the Configurator fails to configure the Vision Service, and the following message is displayed: "Failed to register client to server. Please ensure the user name and password are correct, and the user is in aaAdministrators group on System Management Server. For more details, please refer to aaLogger."
Workaround:
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Close the Configurator and then restart the computer.
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(Defect–2582170): You cannot uninstall AVEVA Vision AI Assistant from the installer when you use setup.exe.
Workaround:
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From the Start menu, navigate to Control Panel > Programs > Programs and Features.
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Search for Vision AI Assistant, select the app, and then select Uninstall.
AVEVA Vision AI Assistant is now uninstalled from your computer.
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(Defect–2585696): You cannot upgrade the Vision AI Assistant version from Vision AI Assistant 2021 R1 to Vision AI Assistant 2023.
Workaround:
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From the Start menu, navigate to Control Panel > Programs > Programs and Features.
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Search for Vision AI Assistant, select the app, and then select Uninstall.
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AVEVA Vision AI Assistant 2021 R1 is now uninstalled from your computer.
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Install AVEVA Vision AI Assistant 2023 onto your computer.
When you install AVEVA Vision AI Assistant 2023, it does not affect the existing skills from AVEVA Vision AI Assistant. You can use the existing skills after you install a new version of AVEVA Vision AI Assistant.
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