Expected projects are not visible in AVEVA Unified Engineering / AVEVA Administration

Check internet connection

• Verify that you have network access and can connect to the internet.

Check status of AVEVA Unified Engineering - Spectrum service and CONNECT platform

• Navigate to the web page:

  https://status.connect.aveva.com/

• Check the status of CONNECT and AVEVA Unified Engineering - Spectrum. Any known problems will be recorded on this site.

  

Check Edge Connector

• Reach out to your administrator/ IT team.

• Request they check your Edge Connector is switched on and the Connector Services are running.

  For more information, see Troubleshooting for IT engineers.

Check permissions in CONNECT

• Ask your CONNECT Administrator that you have a role assigned for the project you are trying to use.

  This will need to be checked by an Administrator through the User Management page in CONNECT.

• You can also verify your own permissions by checking you view the projects in the web dashboard:

  https://spectrum.connect.aveva.com/#/projects

  

Has the project synced to an Edge Connector?

• From the AVEVA Unified Engineering - Spectrum Administration dashboard:

  https://spectrum.connect.aveva.com/#/projects

• Select the project you are trying to use.

  This will display a list of Edge Connectors it is enabled on, including the sync status.

  

  It will only be possible to use the project in AVEVA E3D Design / AVEVA Administration if the status is Synced.

• If the sync status is In Progress wait for it to complete.

Review log information

• Find the log file of failed requests to the AVEVA Unified Engineering - Spectrum service at:

  %AVEVA_DESIGN_WORK%\spectrum.log

• Check this file for errors.

• If you raise a support request with AVEVA please supply a copy of this file.