InTouch HMI issues

Original Issue

Case/SR Number

Description

IMS-3852895

960553167

The animation value was not refreshing correctly when a constant expression was used in the script for a symbol within a FrameWindow, as the FrameWindow loaded in a separate thread.

Issue number

Description

IMS-3566480

Alarm Client Control failed to retrieve alarms from a history block when the number of alarms is huge.

Workaround

To prevent out-of-memory issues while fetching a large number of alarms in the Alarm Client Control, follow the procedure below:

When displaying 1 lakh alarms, the process memory of the View process increases by approximately 600 MB. To keep the memory usage within acceptable limits, it is necessary to configure a maximum limit for historical alarms.

Configuration Steps:

• InTouch Or OMI applications

  1. Set the MaxTotalRetrievalCount property of alarm client.

  2. In the OnShow script of the symbol that contains the Alarm Client Control, set the MaxTotalRetrievalCount property. Using AlarmClient.MaxTotalRetrievalCount = XXXXXX

• InTouch applications only

  For InTouch applications, you can also set the maximum limit using the MaxHistAlarmsCount property in the intouch section of the intouch.ini file.

Example:

MaxHistAlarmsCount=XXXXXX;

Location of intouch.ini

• Managed application:

  C:\Program Files (x86)\ArchestrA\Framework\FileRepository\<galaxy_name>\ObjectFileStorage\

  lt;intouchtemplatename>\CheckedOut

  C:\Program Files (x86)\ArchestrA\Framework\FileRepository\<galaxy_name>\ObjectFileStorage\

  lt;intouchtemplatename>\CheckedIn

• Deployed application: C:\Program Files (x86)\ArchestrA\Framework\Bin\<YourProjectName>

4022193

Trend Pen is not connecting to Historian when SMS is turned off and InTouch application was running on a computer other than the Historian.

Workaround

It will work only for the following SMS configuration:

First and second options under Configurator->System Management Server