SAL CustomProperty-Reusable DITA Topic (TEST)

The process to configure remote alarm retrieval queries has changed for interactive applications such as InTouch HMI when running on currently-supported Windows and Windows Server operating systems.

When InTouch WindowViewer is started and generates alarms from an interactive Windows or Windows Server desktop session, an AlarmViewer control (running within InTouch HMI) on a remote node must be specially configured to query the alarms. The source alarms will not appear unless the AlarmViewer control's alarm query is configured.

This type of query only works for InTouch HMI as an alarm provider running in a Terminal Services session, not for InTouch HMI running in a console session.

To configure the AlarmViewer's alarm query

1. After starting InTouch WindowViewer (alarm provider), open the Operations Control Management Logger and look for the most recent string generated by AlarmMgr. For example: "Registering AlarmMgr with SLSSVC as AlarmMgr 253.127.148.120". The indicated IP address will be unique to your alarm-providing node. Note the IP address for use in Step 2.

2. In the Alarm Query tab of the AlarmViewer control on the remote computer, configure the alarm query as follows, substituting your nodename of the alarm providing InTouch HMI for "nodename" below and substituting your IP address noted in the previous step:

   \\nodename:ip_address\intouch!$system

   where nodename is the name of the node that is providing the InTouch alarm and ip_address is the IP address that you determined in step 1.

3. Test to validate that the alarms generated from the alarm-providing node are shown accurately in the AlarmViewer control.