Install InTouch Access Anywhere

InTouch Access Anywhere does not allow you to remotely install it. Therefore, you must run the installation program locally for each instance.

Three InTouch Access Anywhere installation options are available from the System Platform product-based installation menu. These can be installed separately or together.

• Install InTouch Access Anywhere Server

• Install Secure Gateway

• Install the Secure Gateway and Authentication Server separately or together

See the following documents for for additional information, including configuration steps that should be performed prior to installation. These documents are located on the System Platform Installation DVD under InstallFiles\CD-Intouch\UserDocs.

• InTouch Access Anywhere Secure Gateway Administrator Manual (file name: ITAA_Server_AdminManual.pdf)

• InTouch Access Server Administrator Manual (file name: ITAA_Gateway_AdminManual.pdf)

Before installing the InTouch Access Anywhere server, verify the following requirements have been met:

• The computer that will host the InTouch Access Anywhere server must be running a compatible 64-bit version of Windows Server. See Supported operating systems for details.

  Note: Embedded operating systems are not supported by InTouch Access Anywhere Server.

• .NET Framework 4.8 or later must be installed on the computer that will host the InTouch Access Anywhere server. You can allow the setup program to install it automatically if it is not present. See System Platform prerequisites for detailed information.

• InTouch applications must be built with version 10.6 or later to be viewed through InTouch Access Anywhere

• The InTouch Access Anywhere server must be installed on the same computer that hosts InTouch WindowViewer.

• Remote Desktop Services (RDS) must be configured on the host computer.

  Important: InTouch Access Anywhere leverages RDP and translates RDP to WebSockets. RDS access must be enabled on the computer hosting InTouch Access Anywhere.

• Make sure the anticipated users of InTouch Access Anywhere are members of the Remote Desktop Users group to be granted the right to log on to the Access Anywhere server remotely.

• The host computer’s firewall is configured to permit inbound and outbound network traffic on port 8080.

  Make sure no other application installed on the InTouch Access Anywhere server also uses port 8080.

• The corresponding RDS Concurrent license is activated on the host computer.

• If upgrading to a newer version of InTouch Access Anywhere, first back up any custom components of the existing installation, then uninstall the existing version before installing the new version.

• InTouch Access Anywhere Server cannot be installed on computers in which the host name contains non-English characters.

• InTouch applications cannot be listed by InTouch Access Anywhere if application names or folder paths contain an ampersand (&) character.