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Before you call

Before contacting AVEVA or Amazon Technical Support, please refer to the appropriate sections of this guide and the complete set of System Platform documentation available online at https://docs.aveva.com/category/system-platform

• Verify network connectivity between instances using ping or telnet.

• Check security group rules for correct inbound and outbound traffic.

• Use AWS CloudWatch Logs to monitor application logs for errors. See the AWS CloudWatch user guide for additional information.

AVEVA customer support

See Technical support in this guide for information about contacting AVEVA customer support.

Amazon AWS support

Choose the appropriate support plan based on your needs.

• Basic

• Developer

• Business

• Enterprise

For more information about AWS support plans, see Compare AWS Support Plans.

Sign into the AWS Support Center for technical support on AWS related resources.