Create Diagnostics File dialog box

Click the Diagnostics command to open the Create Diagnostic File dialog box:

This dialog box is mainly intended as an aid for OSIsoft technical support. It creates a file that contains details about the selected interface instance that are frequently needed to troubleshoot problems. For example, the specific interface and PI APS Connector, version information for PI APS components, and the PI APS configuration settings for the interface are written to the diagnostic file. Instead of having to ask you to report settings from many different dialog boxes, the diagnostic file gathers all of this information into a single file that can be electronically transferred.

Directory for Diagnostic File interface_Diags.txt

The label shows the name of the diagnostic file that is created. The box shows the default folder where the diagnostic file is created. The default folder is the folder created by PI APS for the interface. The button opens a dialog box that allows a different folder to be chosen.

Create File

Click Create File to create or overwrite the diagnostic file. The information written to the diagnostic file is also displayed in the large box.

The following information is written to the diagnostic file and the large box:

• Interface Name

• APS Name

• APS Display Name

• APS Directory

• PI APS Configuration Utility version

• PI APS Sync Engine version

• PI APS Parse DLL version

• PI APS Points DLL version

• PI APS Points Log DLL version

• PI Spt DLL version

• PI GenericNames DLL version

• SftTree Control version

• PI Server version

• Local PI SDK version information

• Local PI API version information

• PI APS configuration settings for this interface from the Module Database

View File

If a diagnostic file exists, this button is available. Click View File to open the diagnostic file in Notepad.