About information needed to sign on to InTouch Access Anywhere

Before you attempt to log on and begin viewing applications or ViewApps with InTouch Access Anywhere, contact your IT department to gather the following information:

• Has your IT department added you as a member of the Remote Desktop Users group on the InTouch Access Anywhere server? You must be a member to access the InTouch Access Anywhere server with a Remote Desktop Connection client.

• What is the domain name or IP address of your InTouch Access Anywhere server?

• Does your InTouch Access Anywhere server use default port 8080? If not, you need to specify the non-default port number when you log on to the InTouch Access Anywhere server.

• What is the name of the Windows domain specified with your user name to log on to the InTouch Access Anywhere server?

• Verify that your IT department has listed the InTouch applications you want to view on the InTouch Access Anywhere logon page.

  Information Needed for an External Connection to InTouch Access Anywhere

• Does your company require a VPN to connect to the InTouch Access Anywhere server from a remote location? InTouch Access Anywhere is compatible with most VPNs that support web sockets.

• Will your data center use an InTouch Secure Gateway with InTouch Access Anywhere? If so, what is the domain name or IP address of the server hosting your Secure Gateway?

• If your data center uses an InTouch Secure Gateway, does it listen on default port 443? If not, you need to specify the non-default port number when you log on to the Secure Gateway.

• Is a trusted certificate installed on the Secure Gateway? By default, a self-signed certificate is installed on the Secure Gateway. Some web browsers show a security warning or prohibit connections to servers using self-signed certificates.