Acknowledge alarms with signature

You must provide your signature in the Ack Alarms dialog box to acknowledge alarms. A signature is required when the Require ACK Signature check box is selected and any of the selected alarms falls within the configured priority range, or if no one is logged on to the ViewApp. You are not required to be logged on to the ViewApp to acknowledge alarms. However, if you are logged on, the Username box displays the username.

When you select the Require ACK Signature check box, the acknowledgment comment is prefixed in the updated Alarm Record. If one or more of the selected alarms falls within the configured priority range, the comment is prefixed with "Signed ACK -" indicating that it is a signed acknowledgment. Otherwise, it is prefixed with "Std ACK -" indicating that it is a standard acknowledgment.

Note: If the selected alarms do not require a signature, then the Ack Alarms dialog box displays the Comment box. You can enter a comment before acknowledging the alarm.

To provide a signature to acknowledge alarms with user name

1. Select one or more alarms in the alarm state.

2. Right-click the AlarmApp grid and click Ack Selected.

3. If the selected alarms require a signature, or if you are not logged on to InTouch, then the Ack Alarms dialog box appears. If the Smart Card authentication system is not configured on your computer, the following dialog appears:

   

4. In the Comment box, enter or modify the alarm comment.

5. In the Username box, enter your user name.

6. In the Password box, enter your password.

7. In the Domain box, enter the domain and click OK.

   Note: If you enter invalid credentials, the AlarmApp displays an error message. When you click OK, the ACK Alarms dialog box appears again with the user name and the comment you had provided. You must enter the correct password.